Integrity, Communication, & Honest Excellence
We care for you - so you can care for our customers!

Are you looking to advance your career with highly skilled and trained industry leaders? Do you want to work for a company that works diligently to restore the dignity of hard work? Is a company that cares for its team members as much as they do for their customers the best fit for you? Us too! Join the team at Johnson Comfort, where we are committed to you.

Why Choose Us

Competitive Pay + Bonus Structure!
Medical Insurance (80% Employer Paid!)
Short Term Disability
Take Home Truck + Gas Card (for select roles)
Paid Training & Education
PTO + Paid Holidays
IRA + Company Match
Awesome Company Events!
Initial Uniforms Provided + Boot Vouchers
Tool Loan Options

Johnson Comfort strives to provide the ultimate in comfort, safety, and service to our customers, so we make the same commitment to our team members. We want our staff to feel confident, comfortable, and well served in all aspects of their job, and we provide the environment to do it! We maintain a workplace where our team members feel supported each day with all the tools, training, and camaraderie they need to provide professional results to each and every customer. We want your integrity and hard work ethic to show in all you do, come join the best and apply today!

What does it mean to work with the Johnson Comfort Team? Becoming a member of the Johnson Comfort Team means that you will join us as we stand in the gap to provide Safety & Comfort to our customers. Our commitment to Honest Excellence is Founded in our service to our community, which we have proudly delivered since 1968. From this foundation, we work to grow both as individuals and a team in our pursuit to leave each family that we serve, safer and more comfortable than we found them.

To be a good fit for our team, you must:

Raise The Standard
Exercise Radical Responsibility
Lead by Example
Cultivate Curiosity
Embrace Growth
Communicate Openly
Innovate, Innovate, Innovate
Build Strong Community
Restore The Dignity of Hard, Joyful Work
Bring Honor, Dignity, & Trust to The Trades

As a Veteran-led company, we encourage Veterans to apply. You don’t have to stop serving, we provide a great place to serve others. Continue your mission to serve with Johnson Comfort!

Established in 1968, Johnson Comfort proudly serves customers in Johnson County and the central Indiana Area. Specializing in heating, cooling & plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service. Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Comfort are satisfying both personally and professionally!

Plumbing Field Service Manager

Franklin, IN

Full Time

Experienced

📌 Position: Plumbing Field Service Manager
📍 Location: [Franklin, IN]
💼 Employment Type: Full-Time
🕒 Schedule: Monday–Friday with occasional on-call or after-hours support

About Us

Johnson Heating and Cooling, INC is a trusted leader in plumbing and home comfort services, known for high-quality craftsmanship, strong customer relationships, and a commitment to excellence. As we continue to grow, we are seeking a dedicated Field Service Manager to support our Plumbing Service Manager and help lead the service department to continued success.

Position Summary

The Plumbing Field Service Manager plays a key support role in overseeing day-to-day field operations. This position works closely with and reports to the Plumbing Service Manager—assisting in leadership, training, workflow coordination, and performance management for plumbing technicians. The ideal candidate has strong field experience and a passion for developing others while driving efficiency and exceptional customer service.

Key Responsibilities

Support the Plumbing Service Manager in daily operational oversight of the plumbing service department
Provide coaching, feedback, and mentoring to field technicians to ensure consistent performance and customer satisfaction
Assist in onboarding new technicians and supporting ongoing training initiatives
Conduct field evaluations, ride-alongs, safety audits, and quality control checks
Partner with dispatch to assign workloads, optimize routes, and support schedule efficiency
Track key performance metrics and report field updates to the Plumbing Service Manager
Assist in handling escalated customer concerns or job issues to ensure timely resolution
Help ensure compliance with safety regulations, code requirements, and company policies
Maintain accurate records, job documentation, and system updates

Qualifications

✔ Journeyman plumbing license or equivalent required
✔ 3–5+ years of plumbing industry experience (service preferred)
✔ Leadership or mentoring experience strongly preferred
✔ Strong understanding of plumbing systems, codes, and best practices
✔ Excellent communication, problem-solving, and teamwork skills
✔ Valid driver’s license with an acceptable driving record
✔ Ability to use field service technology, tablets, and scheduling software

What We Offer

Competitive salary + performance-based incentives
Company vehicle, phone, and tablet
Health, dental, vision, and retirement benefits
Paid holidays and PTO
Ongoing professional development and advancement opportunities
A supportive, team-oriented work environment

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Integrity, Communication, & Honest Excellence We care for you - so you can care for our customers!