Integrity, Communication, & Honest Excellence
We care for you - so you can care for our customers!

Are you looking to advance your career with highly skilled and trained industry leaders? Do you want to work for a company that works diligently to restore the dignity of hard work? Is a company that cares for its team members as much as they do for their customers the best fit for you? Us too! Join the team at Johnson Comfort, where we are committed to you.

Why Choose Us

Competitive Pay + Bonus Structure!
Medical Insurance (80% Employer Paid!)
Short Term Disability
Take Home Truck + Gas Card (for select roles)
Paid Training & Education
PTO + Paid Holidays
IRA + Company Match
Awesome Company Events!
Initial Uniforms Provided + Boot Vouchers
Tool Loan Options

Johnson Comfort strives to provide the ultimate in comfort, safety, and service to our customers, so we make the same commitment to our team members. We want our staff to feel confident, comfortable, and well served in all aspects of their job, and we provide the environment to do it! We maintain a workplace where our team members feel supported each day with all the tools, training, and camaraderie they need to provide professional results to each and every customer. We want your integrity and hard work ethic to show in all you do, come join the best and apply today!

What does it mean to work with the Johnson Comfort Team? Becoming a member of the Johnson Comfort Team means that you will join us as we stand in the gap to provide Safety & Comfort to our customers. Our commitment to Honest Excellence is Founded in our service to our community, which we have proudly delivered since 1968. From this foundation, we work to grow both as individuals and a team in our pursuit to leave each family that we serve, safer and more comfortable than we found them.

To be a good fit for our team, you must:

Raise The Standard
Exercise Radical Responsibility
Lead by Example
Cultivate Curiosity
Embrace Growth
Communicate Openly
Innovate, Innovate, Innovate
Build Strong Community
Restore The Dignity of Hard, Joyful Work
Bring Honor, Dignity, & Trust to The Trades

As a Veteran-led company, we encourage Veterans to apply. You don’t have to stop serving, we provide a great place to serve others. Continue your mission to serve with Johnson Comfort!

Established in 1968, Johnson Comfort proudly serves customers in Johnson County and the central Indiana Area. Specializing in heating, cooling & plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service. Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Comfort are satisfying both personally and professionally!

Customer Care Representative

Franklin, IN

Full Time

Customer Service

Experienced

Customer Care Representative

Johnson Comfort is looking for a Customer Care Representative to join our team in our Franklin office. This individual will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

About Johnson Comfort

Established in 1968, Johnson Comfort proudly services customers in Johnson County and the central Indiana area. Specializing in heating, cooling, and plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service. Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Comfort are satisfying both personally and professionally!

Location & Commitments

Location: Franklin, Indiana
Type: Full-time, non-exempt
Schedule: Monday to Friday with rotating weekends: 10am-7pm/8am-6pm

Benefits

$18-$22/hr based on experience
Benefits after 90 days
Health insurance
Dental insurance
Company sponsored short term disability
PTO + paid holidays
IRA with 3% company match
Paid training and company education
Company events
Uniforms and boot vouchers provided

Responsibilities

Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests, and issues
Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
Consult on customer success: Advise customers on leveraging products/services based on their unique needs
Maintain working product knowledge: Ensure information given to customers is accurate, up-to-date, and strategic
Track interactions in CRM: Record customer interactions in the internal system for cross-functional awareness and relationship development
Perform outbound calls to customers and perform upselling responsibilities when necessary
Conduct service-related, follow-up calls to check in on past customers and assess their current needs

What We Are Looking For

High School Diploma/GED is required
Must pass a background check and drug screening
High level of customer service
Telephone Etiquette
HVAC experience a plus, but not required
Go-getter mentality and ambitious
High attention to detail and good organization skills
Good computer skills, specifically in Microsoft Office
Positive attitude and winner mentality
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Excellent interpersonal communication skills on a professional and technical level
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above-and-beyond service
Excellent time-management and prioritization skills
Able to work both independently and as part of a team
Bilingual a plus, but not required

We are an equal opportunity employer and encourage veterans to apply.

Ready to join us on this journey? Apply today and let us forge forward together!

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Integrity, Communication, & Honest Excellence We care for you - so you can care for our customers!

Customer Care Representative

Apply for this position

Integrity, Communication, & Honest Excellence
We care for you - so you can care for our customers!